For New Patients
Below is a list of frequently asked questions by our new patients. We hope you find this information helpful:What do I need to bring to my first appointment?
You must bring the following items:
If you are late for your appointment you may be reschedule as a courtesy to the other patients.
Please plan to arrive 20 minutes prior to your scheduled appointment time to complete the electronic check in process. You will be greeted by our receptionist as you “check-in” at the front desk. She will ask to see your insurance card, a photo ID, proof of address if different from your ID, and referral if required by your insurance company.
The receptionist will collect your payment and any lab results, x-ray films or disc you may bring. She will most likely ask you to provide a urine sample as well, depending on the reason you are coming in. Shortly thereafter you will be called back to the exam room by a medical assistant, who will take your vitals and make sure you are ready for the doctor to see you.
This information will be collected from you electronically on our Phreesia pads when you check in.
We have invested in the latest technology available to serve you better! Phreesia, the paperless registration system, simplifies the check-in experience and helps us provide you with the best quality of care. Here are just a few of the many benefits of Phreesia:
To get a feel for what you can expect when checking in with Phreesia, check out this video.
Yes, you will be responsible for any co-pays, unmet deductibles, co-insurances and past-due balances determined by your insurance plan prior to being taken back to the exam room.Financial Policies and Payments
Our check-out person will schedule any follow-up appointments as directed by your provider, and provide you with any prescriptions you may need. The check-out person will also be able to help you sign up with our patient portal.
Our patient portal is a secure online website that gives you convenient 24-hour access to your personal health information. By signing up and using a secure username and password you can view your health record, request a prescription refill, communicate with your physician, and so much more.
To view the patient portal and what it can do for you, watch this video.
We understand that situations occur that might keep you from your appointment. When this happens, we request at least 24 hours advanced notice. There will be a no show fee of $25 for cancellations less than 24 hours in advance as well as missed appointments.